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Returns & Exchanges

RETURNS

If you are not satisfied with your online purchase, please follow our guidelines for returns:

  • Please confirm your items are eligible for return (Final sale merchandise is not eligible for return or exchange).
  • All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be honored.
  • The merchandise must be in its original condition and unworn.
  • We do not cover shipping costs back to us. (unless damaged or exchanging for another size or color)
  • We do not accept returns/exchanges on custom-made or special order items, undergarments, or sale merchandise. These types of sales are final.
  • We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.
  • Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.

 

EXCHANGES

If you would like to exchange an item for another color or size, please contact us via email info@camillajcouture.com or phone 888.482.6016 to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). We will ship the exchange to you at our expense (does not apply to international orders).

 

DAMAGED/INCORRECT ITEMS

If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.

 

RETURNS AND EXCHANGES ADDRESS

Camilla J Couture

P.O. BOX 9024

Mount Vernon, NY 10552.