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Customer Service

SHIPPING

US SHIPPING RATES

All US orders are shipped via USPS or UPS and should be received within 5-7 business days after processing. Processing time for all CJC orders is 24-48 hours. Delivery time does not include Saturdays, Sundays or holidays. If you return or exchange an item, you will be responsible for shipping charges that apply to the shipment of the item. See Returns and Exchanges Policy below.

Domestic shipping costs:

Price

USPS (Fixed Flat Rate)       $8

 

INTERNATIONAL SHIPPING RATES

For orders shipped outside the United States, the billing and shipping address must be the same. Shipping will be provided via USPS or UPS. Please use a valid street address, as we cannot ship to PO or APO boxes. Please allow up to 15 business days for delivery. Any delays at customs once the parcel has reached the destination country are not under our control.

International shipping costs:

Price

USPS or UPS    $38.95*

International shipping fees start from a flat rate of $38.95USD, however, depending on the country you live in, prices may vary*. You will receive a final estimate upon checkout. If you return or exchange an item, you will be responsible for shipping charges that apply to the shipment of the item. See Returns and Exchanges Policy below. 

 

CUSTOMS DUTIES AND OTHER FEES

Please note that shipping costs do not include taxes or duty. The customer is solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of the order. 

 

RETURNS

If you are not satisfied with your online purchase, please follow our guidelines for returns:

  • Please confirm your items are eligible for return.
  • All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be honored.
  • The merchandise must be in its original condition and unworn with tags attached.
  • We do not cover shipping costs back to us. (unless damaged or exchanging for another size or color)
  • We do not accept returns/exchanges on custom-made or special order items, undergarments, or sale merchandise. 
  • We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.
  • Please be advised that items that do not conform to the above guidelines are not returnable. 


EXCHANGES

If you would like to exchange an item for another color or size, please contact us via email info@camillajcouture.com or phone 888.482.6016 to ensure that the item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). We will ship the exchange to you and cover shipping costs (does not apply to international orders).


DAMAGED/INCORRECT ITEMS

If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original packaging materials in the case of damage. We will email you a UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.

 

RETURNS AND EXCHANGES ADDRESS:

CAMILLA J COUTURE

P.O. BOX 9024

MOUNT VERNON, NY 10552